Thank you for taking the time to use our customer service center.  If you'd like to contact us please see all of our contact info here.  If you have a question about an order you have already placed, please use our Customer Care form.

If your question is not answered in the Customer Care section below, please feel free to use our Customer Service form, call (800) 824-2685 or email us at nick@nicksboots.com and we will be happy to assist you.

Click here for more information about:

• Order Processing
• Shipping and Handling
• Shipments to APO/FPO, P.O. Boxes and U.S. Territories
• Delivery Information
• Sales Tax

• Most orders are processed within 48 hours of receipt. (Processing time does not include weekend days.)
• Orders placed on Saturday and Sunday will be processed on the following Monday except holidays.
• Orders with Priority shipping (Overnight or 2nd Day Service) will be processed within 24 hours.
• Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays).
• Please be advised that international orders have high shipping costs and will be charged to the customer. Your shipping costs quoted in the order screen may be significantly different than actual shipping costs.  When this occurs, the costs will be passed along to the customer.

We're sorry. Priority shipping is not available for shipments to APO/FPO, P.O. Boxes, U.S. Territories, or certain locations in Alaska.

APO/FPO and P.O. Box addresses are shipped via U.S. Postal Service Parcel Post. Delivery within 6-10 business days.  Because this method requires hand delivery by us to the USPS these orders will be adjusted by adding an additional $10.

Shipping charges are for US Customers Only.  Shipping charges outside the US will be quoted on a per order basis.  The shipping charges reflected on your order confirmation are based on the above table and may be adjusted to actual shipping costs required for the order.

Alaska and Hawaii Customers-all orders must be shipped by air with a minimum cost of 29.95 for under 8 lbs and at cost for anything over 8 lbs.

Please see our pricing notes page for phone and in-store shipping costs.  The above table reflects web shipping costs only.  These would apply to orders place through your shopping cart.

We're sorry, but priority shipping is not available for orders being shipped to U.S. Territories, APO/FPO addresses, or P.O. Boxes. Shipments to all APO/FPO and P.O. Boxes addresses will be sent via U.S. Postal Service Parcel Post.

• Standard Shipping – order delivery within 3-7 business days from ship date.*
• 2nd Day Service – order delivery within 2 business days from ship date.
• Overnight Service – order delivery on next business day from ship date.
• Please note: Orders are shipped and delivered on business days (Monday through Friday, except major holidays).
• These estimates are based on shipping company and USPS standard shipping timeframes.  We are not responsible for delays in their services.

We are required by law to charge sales tax on orders being shipped to Washington.  If we are shipping to any other destination in the U.S., sales tax will not be charged on your purchase. If you have other questions regarding sales tax, please feel free to use our Customer Care form.

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All materials (photos, specs and prices) on the Nick's Custom Boots web site are based on the latest product information available at the time of posting.  Nick's Custom Boots reserves the right to make changes at any time, without notice or obligation, to all its products and prices.